Return, Replacement & Cancellation Policy

1. B2B Wholesale Procurement Nature

At Smart Computer Accessories (operated by SMART Enterprise), we supply computer accessories, PC components, and CCTV hardware at discounted wholesale slab rates. Buyers are requested to carefully verify product model numbers, technical specifications, compatibility, and bulk quantities prior to confirming an order. Claims arising from buyer ordering errors, compatibility oversights, or changes in business requirements after dispatch are not eligible for return.

2. Replacement & Credit Adjustment Policy (No Cash Refunds)

Because our inventory is billed on commercial B2B margins, we operate on a strict Replacement or Credit Note Adjustment Policy rather than cash refunds. Once a return claim is verified and approved by our quality inspection desk:

• We will dispatch a brand-new replacement unit of the exact same model at the earliest.
• If the identical item is temporarily out of stock, the buyer may opt for an equivalent alternative product or receive a 100% credit balance adjustment toward their next wholesale invoice.

3. Eligibility Criteria for Replacement

A wholesale consignment or individual unit qualifies for replacement strictly under the following circumstances:

• Dead on Arrival (DOA) / Functional Defect: The hardware component or accessory fails to power on or function out of the box.
• Physical Transit Damage: The item sustained structural damage during courier transportation.
• Incorrect Supply or Shortfall: The delivered model differs materially from the confirmed GST invoice, or there is a verified unit quantity shortage inside the master carton.

4. Mandatory Reporting Timelines

Claims submitted beyond these stipulated timeframes cannot be entertained by our logistics or warehouse teams.

5. Mandatory Uncut Unboxing Video & Verification Proof

To prevent transit disputes and ensure swift claim resolution for bulk shipments, buyers must provide the following verification evidence when lodging a claim:

• Invoice / Order Reference Number along with exact model names and affected unit counts.
• Continuous, Unedited Unboxing Video (360-Degree View): The video must clearly capture the sealed outer master carton, the readable courier shipping label/waybill, the opening of the package, and the physical counting and inspection of all items inside without any camera cuts or pauses.
• Clear close-up photographs or video clips demonstrating the specific defect, serial number sticker, and product packaging.

6. Return Packaging & Condition Standards

Do not ship any merchandise back to our warehouse without obtaining prior return authorization from our support desk. Approved return items must be packed securely and include:

• The original retail box, inner protective trays, and manufacturer packaging.
• Intact serial number labels, warranty seals, and brand barcodes.
• All accompanying cables, USB receivers, adapters, manuals, and bundled accessories.

Returns received with tampered serial stickers, missing accessories, or post-delivery physical mishandling will be rejected and shipped back at the buyer’s expense.

7. Non-Returnable Scenarios & Exclusions

Replacement requests will be declined under the following conditions:

• Damage resulting from improper installation, voltage fluctuations, water exposure, or customer misuse.
• Products covered directly by an official brand service center warranty (such as authorised service center items where warranty is claimed directly through the manufacturer).
• Stock that remains unsold at the retailer’s shop or items where outer retail packaging has been soiled or defaced.

8. Order Cancellation Guidelines

Buyers may request an order cancellation only prior to invoice generation and warehouse packing. Once a bulk consignment has been packed, billed, or handed over to our logistics partner, the order cannot be cancelled.

Smart Computer Accessories reserves the right to cancel any order due to stock exhaustion, typographical pricing errors, unverified payment clearance, or non-serviceable pin codes, in which case any advance payment received will be refunded in full.

9. How to Initiate a Return or Replacement Claim

To register a claim, please reach out to our B2B support desk with your Invoice Number and verification media:

• Company Name: Smart Computer Accessories (SMART Enterprise)
• Contact Person: Dibyendu Roy
• WhatsApp / Phone Support: +91 8436177955
• Email Support: sales@smartcomputeraccessories.com
• Registered Hub: Berhampore, Murshidabad, West Bengal, India